AI agents as a service
We build an AI agent that does one job in your business, such as answering booking questions or order updates, and then we keep it running for a monthly fee. Your customers get a quick reply, and anything the agent is not sure about goes to a person on your team.
What an agent looks like at work.
Made-up examples of how an agent could handle one job. The people are invented and none is a client.
AI Agents as a Service done properly.
One job per agent, in the industries we work with most. Each story below shows how it could work; none is a client project.
- Hotels, B&Bs and restaurants
Answers guest questions, takes booking requests and drafts replies to reviews for your staff to approve. For example, a guest house could let the agent answer late-night questions about check-in and parking, and leave anything unusual for the owner in the morning.
- Clinics and pharmacies
Books appointments and sends reminders, sends refill reminders and collects details before a visit. It never gives medical advice: health questions go to your staff. For example, a pharmacy could have the agent remind patients when a repeat prescription is due, and pass any question about the medicine itself to the pharmacist.
- Online shops
Answers “where is my order?” and product questions, follows up with shoppers who left items in their basket, and handles return requests. For example, a small clothing shop could let the agent look up an order’s status and start a return, and pass any complaint to the owner.
- Community and social platforms
Flags posts that may break the rules for a moderator to decide, welcomes new members and answers common member questions. For example, a community app could have the agent welcome each new member and point them to the house rules, while a person makes every moderation call.
Where this usually goes wrong.
Named up front, because avoiding them is most of the value.
- Confident wrong answers
An AI model can state something false as if it were true. Keeping each agent to one job and your own information, and having it hand over when it is unsure, makes this less likely. It does not make it impossible, which is why a person stays in charge.
- No way to reach a person
A customer stuck in a loop with a bot is worse off than one who waited for a reply. Every agent we build can pass the conversation to someone on your team.
- Nobody watching after launch
Prices, opening hours and policies change, and an agent nobody checks slowly goes out of date. The monthly fee pays for us to watch it, fix problems and keep it current.
- Trying to do everything at once
An agent asked to handle every kind of request does none of them well. We start with one job and get it right before talking about a second.
The engagement, phase by phase.
Every phase is run by senior engineers and ends in something you can see.
Pick one job
We agree with you on the one job the agent will do, such as answering booking questions, and what it should pass to your team.
Build and connect
We build the agent and connect it to the tools your business already uses.
Your team tries it
Your staff test the agent before any customer sees it, and we adjust it until they are happy with it.
Live, watched, improved
The agent goes live. Each month we watch how it is doing, fix what goes wrong and improve it.
What we build it with.
Chosen per project, and for what your team can maintain afterwards.
Questions we get asked.
What does it cost?
A monthly fee that covers running, watching and improving the agent. The amount depends on the job, so we give you a price after a free consultation rather than guess one here.
Will it replace my staff?
No. It takes on the repeated questions and requests that use up your team’s day. Anything sensitive or unusual, or anything it is unsure about, goes to a person.
What happens when the agent does not know the answer?
It passes the conversation to someone on your team instead of guessing.
Can it give medical advice?
No. The agents we build for clinics and pharmacies never give medical advice. Any health question goes to your staff.
Can we try it before our customers do?
Yes. Your team tests the agent first, and it only goes live when they are happy with it.
Have you built AI agents like this before?
Yes, for ourselves. Since October 2026 our own website has been looked after by seven AI agents: six find search opportunities, write and edit pages, fix technical problems and check the design, and a seventh checks every change. Each change reaches a person as a proposal, and nothing goes live until it is approved. The agents we build for you follow the same rules: one job each, and a person in charge.
Further reading.
What we have written about AI agents and the decisions around it.
- Using AI agents →
A practical look at where AI agents genuinely help in product development today, where they still need human oversight, and how to decide when to use them.
Other services.
- Mobile App Development →
iOS and Android products built to pass store review, launch on schedule and survive the annual OS churn.
- Web Application Development →
Custom platforms, portals and SaaS — including replacing a legacy system while the business running on it stays up.
- Agentic Software Development →
Senior engineers directing autonomous agents that plan, write and test in parallel — with a named human accountable for every release.